Compiled Learning Objectives

What Is CSS

• Define all key terms of CSS

Prep for active listening

• Understand active listening techniques and skills as well as good listening habits.

Backlog

• Find the backlog
• Copy your tickets to your own backlog
• Manage your tickets on your board

Active listening

• Trainee to demonstrate the capacity to formulate open-ended questions
• Trainee to interpret what others are saying in the best way